Help

1.0 General

1.1 What is an account owner?

The individual who originally signed up for an Eipon teacher/instructor account becomes the account owner. The account owner is granted access to assign exercises and quizzes to any subscribed student accounts, as well as access for changing payment terms, billing information and account cancellation.

1.2 Can we install Eipon on our own server?

At this time Eipon is only available as a Web-hosted product. This is to ensure that all server, security, and software improvements will be handled effectively, so you can use the service worry-free.

2.0 Recording Tutorial

View the 'How to Record' tutorial here.

3.0 Recording

3.1 How does Eipon's recorder work?

If you are having trouble with Eipon's digital recorder try viewing our "How To Record" tutorial.

Eipon uses Web-based digital recording. This means that you do not need any special software on your computer. You may simply hit the Record button when you are ready to start recording, and Stop when you are finished. After you have finished, you may click the Play button to review and potentially re-record if the quality is not to your liking. The recording is automatically saved on our server, and can be accessed from any computer with Internet connection anywhere. 

You are required to have a microphone attached to your computer (either built-in or external) in order to use the recording features of Eipon.

3.2 When clicking the Record button I get an "Adobe Flash Payer" notice. What should I do?

If you are having trouble with Eipon's digital recorder try viewing our "How To Record" tutorial.

When trying to record using Eipon.com's digital recorder you may be presented with the following popup:

"Camera and Microphone Access: Eipon.com is requesting access to your camera and microphone. If you click Allow, you will be recorded."

This is to ensure that you are never recorded without your explicit permission. Adobe Flash Player will always ask you to confirm that you are willing to allow Eipon.com to access your microphone. Simply click Allow and you will be able to use the digital recorder.

3.3 Where is my recording saved?

All recordings are automatically saved to the Eipon.com servers. All recordings are private and cannot be accessed by anyone except the designated teacher and student account holders.

3.4 Why there is no sound in my recording?

There are several possibilities as to why you may have difficulty recording using Eipon. The most common issue is failure to click the "Allow" button when the Adobe Flash Player asks for permission to use your microphone.

If you have clicked Allow and still have difficulty, ensure that your microphone is connected to your computer and functioning properly.

Finally, ensure that your microphone has not been put on "mute" through your computer's audio control settings.

3.5 What if I'm not happy with what I recorded the first time?

You can record as many times as you wish until you're satisfied with the result. Simply click the Record button to start over, and re-record your entry. The new recording will automatically overwrite the existing one.

3.6 How long can one record when creating or submitting material?

There currently is no limit on the length of any recording.

3.7 How do I save my recording?

The recording is automatically saved after you have pressed the Stop button. It will be saved and stored unless you chose to overwrite the recording by hitting the Record button again.

4.0 Billing, Pay Plan and other Account information

4.1 How do I change my pay plan, update my credit card information, or cancel my account?

All payment and account information is controlled through the account page. From the account page you have the option to select a different payment plan, change your credit card information, or cancel the account.

Note that the cancellation of the account is irreversible.

4.2 What is your refund policy?

All new accounts automatically have a free 30-day trial. During this period you will not be charged anything and may cancel your account free of charge. If you keep your account open for longer than the initial 30 days, the first payment will be charged to your credit card on file, and a new charge will be made every new billing cycle thereafter. You may cancel your account at any time, but you are responsible for any charge already incurred.

Note that any account that began as an upgrade from an already free account does not qualify for the free 30-day trial.

4.3 What other fees do you charge besides the monthly fee?

None. Eipon does not charge you at any time for anything beyond the monthly fee. There is no long-term contract, sign-up, or cancellation fee. For students and additional tutors/teachers, the service is free of charge; only the account owner incurs the monthly fee.

5.0 Course

5.1 Who can create the courses?

Both the account owner and additional added teachers/tutors can create courses for students to use.

5.2 Can I create multiple courses?

Yes, every teacher can create multiple courses, provided the total number of active courses does not exceed the limit of the account plan. Any account owner or additional teacher may add more courses by clicking the "Add Course" button on the right-hand menu after logging in.

4.3 What happens to the course after I archive it?

After a course is archived you are still able to review all exercises, homework assignments, quizzes and other materials that you and your students created within that course. However, you are not able to add anything new to the course. Archived courses are not counted as an active course; so you may have as many archived courses as you wish and not hit your account limit.

Courses may be archived by clicking the "Edit Course" button on the right-hand menu after logging in and selecting a course.

5.4 What can I do with the course I created?

Any course can have exercises, quizzes, and homework designed and assigned to the students who are enrolled in the course.

5.5 Who can access to the students' works in each course?

Only the teacher who created the course has access to the students' work. Other teachers, and other students who are signed up for the same course, do not have access to any student's work.

5.6 What is the active course and why it matters?

An active course is any non-archived course in which you are working with students to assign work and review submissions. Each plan has a limit on the number of total active courses that you may have; so it is important to pay attention to how many active courses you have, compared to the total you have available under your current Eipon plan. Once a course is archived it no longer counts towards the total number of active courses.

6.0 Practice & Quiz

6.1 How long can one record when creating or submitting material?

There currently is no limit on the length of any recording.

6.2 How can I assign the Practice or Quiz to the students when I'm done with adding the questions?

Material can be assigned on the same page that the exercise or quiz was created. Assignment is conducted automatically by publishing the created material. When new material is published, an email notice is sent to all registered students of the course. The assignment is then available for the students to work on.

6.3 Can I download the audios I recorded when developing the questions in Practice and Quiz onto my computer?

Currently the recording format does not support the downloading of audio. We are working on MP3 integration, however, that will allow students and teachers to download an easily playable audio file.

7.0 Teacher & Student

7.1 How do I add or delete students to my course?

The addition and removal of students is controlled through the Student tab. After a course is created you can click on the Student tab in the top navigation, taking you to the Student page. Through the Student page you are able to add students in two separate ways: either through entering student email addresses, or providing students with an Eipon sign-up address and your four-digit course code (both of which are highlighted on the Student page.) Once a student has registered using your course code, they will have access to all of the course assignments.

With the Student tab you may also remove a student, by selecting the delete button on the corresponding row of the student's name.

7.2 How do I add other teachers to the Eipon account?

Account owners can add additional teachers to a course through the Accounts page. On the Accounts page there is an "Add Teachers" button located within the Teachers section. You will be asked to enter the teacher's email address, and upon submission they will receive an email with their login and temporary password.

7.3 How can teacher review students' submission and offer feedback?

All student submissions are listed on your course dashboard. Next to any submitted material is a number, which upon clicking will take you to the submission, where you can then review it and offer feedback.

From this point you can either offer audio feedback by recording your comments, or written feedback by typing a response in the "Note" field. After you submit feedback the student will be notified via email and can then review your response.